Privacy
Policy

1. Who We Are

Reneta Cleaning is a professional cleaning services company operating in Switzerland. Our registered address and contact details are:

• Company: Reneta Cleaning
• Email: privacy@reneta.ch
• Phone: +41 44 000 00 00
• Country: Switzerland

2. What Data We Collect

We collect personal data only when it is necessary to provide our services or improve your experience. The types of data we may collect include:

Data You Provide Directly

• Full name and contact details (email, phone number)
• Address and location information (for service delivery)
• Booking details, service preferences, and scheduling information
• Messages and correspondence you send to us
• Payment information (processed securely by our payment provider)

Data We Collect Automatically

• IP address and browser type (for security and analytics)
• Pages visited and time spent on our website
• Device type and operating system
• Referral source (how you found our website)

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Service Delivery: To schedule, manage, and complete cleaning appointments at your requested location.
• Communication: To confirm bookings, send reminders, respond to enquiries, and provide customer support.
• Billing: To process payments and issue invoices.
• Improvement: To analyse how our website and services are used so we can improve them.
• Legal Compliance: To meet our obligations under Swiss law (DSG/revDSG) and EU GDPR where applicable.
• Marketing: Only with your explicit consent, to send newsletters or promotional offers. You can unsubscribe at any time.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil your service booking.
• Legitimate interests: For analytics, fraud prevention, and service improvement.
• Consent: For marketing communications and optional cookies.
• Legal obligation: Where required by Swiss or EU law.

5. Data Sharing & Third Parties

We do not sell your personal data. We only share it with trusted third parties where necessary:

• Payment processors: To handle transactions securely (e.g., Stripe, TWINT).
• Email service providers: To send booking confirmations and communications.
• Analytics providers: To understand website usage (anonymised data only).
• Legal authorities: When required by law or to protect our legal rights.

All third-party providers are contractually bound to handle your data securely and in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data only as long as necessary:

• Booking and customer records: up to 10 years (Swiss accounting law requirements)
• Marketing consent records: until withdrawal of consent
• Website analytics data: typically 26 months
• Support correspondence: up to 3 years

7. Your Rights

Under Swiss data protection law (revDSG) and GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your data where there is no legal reason for us to keep it.
• Objection: Object to processing based on legitimate interests.
• Portability: Receive your data in a structured, machine-readable format.
• Withdraw consent: Withdraw marketing consent at any time without affecting prior processing.

To exercise any of these rights, please contact us at privacy@reneta.ch. We will respond within 30 days.

8. Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your device. We use:

• Essential cookies: Required for the website to function (cannot be disabled).
• Analytics cookies: To understand how visitors use our site (with your consent).
• Preference cookies: To remember your language and settings.

You can manage or disable cookies through your browser settings at any time.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), access controls, and regular security reviews.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or a prominent notice on our website. The date at the top of this page reflects the most recent revision.

11. Contact & Complaints

If you have questions about this policy or wish to file a complaint, please contact our privacy team:

• Email: privacy@reneta.ch
• Phone: +41 44 000 00 00

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch.